JOYA SLEEP SYSTEMS by Garme
20 YEAR NON-PRORATED WARRANTY
Joya Sleep Systems by Garme, guarantees that your Joya Sleep System mattress core will be replaced or repaired by us, at our option, should it be determined to be defective because of faulty workmanship or manufacturer’s defects during the first twenty (20) years of the warranty, excluding specific limitations outlined herein.
This Warranty covers: (a) deterioration of the cell structure of the materials causing the mattress to have visible indentations greater than one inch, if the indentations are NOT associated with a sag in the foundation, box springs, or platform; and (b) any physical flaw in the mattress that causes the PURE FORM material to split or crack beyond that which would result from normal wear and tear.
Our mattresses perform best on a flat, solid, uniform surface. If slats are used, the space cannot exceed two (2) inches. Use of inappropriate foundations may cause damage to your mattress and WILL void this warranty. You may be required to provide proof of the quality of the foundation being used with your mattress in the event of a warranty claim. Queen bed frames must have a vertical center support, or the warranty WILL void.
The cover for your mattress is warranted for two (2) years from the date of purchase against faults in materials and workmanship. If a Joya mattress PROTECTOR is purchased at the point of sale, and used on the mattress from the date of purchase, the warranty for the cover is extended to 4 years. Proof of purchase may be required in order to make a warranty claim.
Abuse of the cover will void the cover warranty. “Abuse” constitutes the following: Cuts, tears, stains or burns to the fabric.
Proper care instructions: DRY CLEAN ONLY
This warranty does not cover a normal increase in the softness of the Pure Form memory foam or decrease in the recovery feature of the foam, which is typical and does not affect the pressure-relieving qualities of the mattress.
If your mattress, foundation or cover is physically abused, damaged, burned, cut, torn or stained, other than as a result of normal wear and tear, this warranty is Void.
This warranty applies to NEW product only and is VOID in reference to Showroom samples that are sold to a consumer, as well as previously opened product that may be used in unnatural or unusual sales settings by the dealer.
The validity of the warranty claim ultimately will be determined by Joya Sleep Systems by Garme.
This warranty is valid only for the original purchaser of the product. An original purchaser is the one who purchases the product directly from an authorized dealer/retailer of Joya Sleep Systems by Garme. If you are not the original purchaser of this product, you take it “as is “and “with all faults.” If you did purchase this mattress from one of our authorized dealers, we will require proof of purchase from you demonstrating that you are the original purchaser and eligible to make a valid claim under this warranty. All transportation costs are the responsibility of the purchaser in the event that the mattress is to be replaced. Disposal of replaced mattress is the responsibility of the consumer.
EXCEPT AS SET FORTH ON THE FACE OF THIS WARRANTY, JOYA SLEEP SYSTEMS BY GARME MAKES NO OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, AND SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES, WHETHER OF MERCHANTABILITY, SUITABILITY, FITNESS FOR A PARTICULAR PURPOSE OR OTHERWISE. IN NO EVENT SHALL JOYA SLEEP SYSTEMS BY GARME BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR CONTINGENT DAMAGES.